Shipping policy

Last updated: October 16, 2026

Thank you for shopping with LYMI. This policy explains how we ship your order, what it costs, and what to expect after you buy.

LYMI – Shipping & Delivery Policy

At LYMI, every plant is carefully selected, prepared, and securely packaged to ensure it arrives at your doorstep safe, healthy, and ready to thrive. Under our standard schedule, all orders are shipped Monday to Friday as part of our usual daily collections, with adjustments made for holiday periods and extreme weather to protect plant quality.

1. Standard Dispatch & Processing Times

  • Dispatch Schedule: Orders are dispatched Monday to Friday via our regular daily courier collections.

  • Processing Time: We aim to process and dispatch all orders within 48 hours of purchase (excluding weekends and bank holidays).

  • Plant Care Before Travel: Prior to packing, we inspect each plant to ensure soil moisture levels are ideal for transit, keeping the root system protected throughout its journey.

2. Couriers, Shipping Methods & Tracking

We select the courier that best suits the size, weight, and delicate nature of your specific order. While Royal Mail is our most frequently used carrier, we work with a range of trusted courier services across the UK to ensure optimal transit times.

  • Tracking Included: Every plant order includes full end-to-end tracking so you can monitor your parcel’s progress right up to your doorstep.

  • Standard Delivery (Tracked 48): Typically takes 2 business days from dispatch under normal conditions.

  • Temperature-Sensitive Delivery: During periods of extreme cold or heat, we may upgrade your shipment to a 24-hour service to minimise the time plants spend in transit.

  • Free Delivery (Orders Over £50): We offer Free Delivery on orders over £50. Depending on the size and contents of the order, we may use an economy delivery service (typically 3–5 business days from dispatch).

3. Multiple Packages / Split Shipments

For larger orders or orders containing multiple larger plants, your shipment may be split into multiple parcels to ensure each plant has enough room to travel safely without risk of crushing. If your order is dispatched in multiple packages, you will receive tracking information for each individual parcel.

4. Weather Watch & Daily Delay Updates

Shipping tropical houseplants requires careful attention to changing weather conditions.

  • Cold Weather Protection: During winter and cold snaps, we pack our shipments with heat packs and extra insulating layers at no extra cost to keep your plants warm.

  • Dispatch Holds & Express Service: During severe frost, sub-zero temperatures, or extreme heatwaves, we may either upgrade your shipment to a 24-hour service or briefly delay dispatch until weather conditions are safe for transit.

  • Daily Delay Updates: Where there are expected delays to your dispatch due to extreme weather or weather holds, you will be provided with daily updates regarding your expected delivery timeline.

5. Holiday & Bank Holiday Dispatch Periods

At LYMI, we care deeply about the health and quality of every plant we send out. Over major holiday periods, courier networks experience heavy delays and service disruptions, and we want to prevent our delicate living plants from spending extended periods resting in cold, unheated distribution warehouses. These short breaks also allow our small, dedicated team to recharge!

  • Easter Week Pause: Because Good Friday and Easter Monday create back-to-back bank holidays, we pause dispatches for a full week over Easter. Deliveries are paused starting on the Monday before Easter at 8:00 pm and resume the Tuesday following Easter Monday.

  • Christmas & New Year Break (20th December – 3rd January): We hold a winter dispatch blackout between 20th December and 3rd January.

  • Bank Holiday Weekends: During statutory single bank holiday weekends, we adjust our dispatch schedule slightly to ensure packages are not left in courier transit over long weekends.

  • Placing Orders: Our online store remains open throughout all holiday periods, so you are always welcome to place orders as normal.

  • Resuming Shipping: Orders placed during holiday breaks will be processed and dispatched with priority as soon as normal courier services resume, ensuring your plants travel swiftly and safely.

6. Unboxing & Arrival

Please unpack your plant as soon as possible once delivered!

  • Living plants appreciate immediate exposure to natural light and fresh air after being in a dark box.

  • Minor loose soil or slight leaf drooping can naturally occur during transit and usually settles within a few days of proper hydration.

7. Incorrect Delivery Information

Please double-check your shipping details carefully at checkout. LYMI cannot be held responsible for transit delays, lost parcels, or deteriorated plant health resulting from an incorrect or incomplete delivery address provided at the time of order.

Questions About Your Shipment?

If you have any questions regarding postage or need help tracking your parcel, please drop us an email anytime at info@lymi.co.uk.